Service & Guarantees

Our commitments

We never touch your data

Operations never upload or copy customer files; on reclaim we delete the customer account and personal files via the account-rebuild procedure and only check for system residue.

Limited remote actions

Only restart/shutdown, user password reset, UU passcode rotation, pause/resume, lock/erase (enterprise-enrolled machines only); no web terminal, no arbitrary commands.

Transparent expiry handling

Reminder 7 days before expiry via the portal and the delivery-sheet contact; 3 days after expiry without renewal the machine is paused (password changed), 7 more days later it is reclaimed.

Incident response

A machine offline for more than 30 minutes is treated as an incident: remote diagnosis first, then on-site repair or replacement.

Customer obligations

Sign out of Apple ID before returning

Sign out in System Settings > Apple Account and turn off Find My Mac; if an activation lock blocks reclaim, hourly work is charged and billing continues until resolved.

Do not remove management components

Do not delete/disable the hidden ops account, WireGuard, monitoring agent, UU Remote or MDM profiles; removal is a breach and the machine may be paused remotely.

Keep credentials private

The user password and UU passcode are for the customer only; reset via the portal invalidates the old password immediately.

Lawful use

No illegal use; we only monitor at the network level and never read file contents.

Delivery sheet includes

Machine name, user account and initial password (change it right after delivery), UU device code and passcode, expiry date, portal URL and access code, support contact.